Important updates to our rewards program!
We are updating our rewards program!
Thank you for your continued support of Pacers Running and your participation in our rewards program. We are updating our current system in an effort to better serve our customers.
The goal of this program has been to thank you for choosing Pacers Running, and to create a stronger relationship between us. As you have continued to grow and change over the years, we recognize that we have to evolve to better meet your needs and support you in your athletic goals.
Beginning January 1, 2018 we will be updating the way we serve you with these special benefits for our valued customers with our new program, Pacers Perks.
With that, our current rewards program will end December 31. Please redeem your points by the end of December.
Here’s how the new program works! Create a profile or update your current account with us and enjoy these exclusive benefits:
- Extended Exchanges. What’s better than a 30 day exchange policy? How about 90 days? Go run with your new kicks out in your natural habitat, as many times as you want, and if you still aren’t crazy about them at any point within 90 days of purchase, bring them back, and we will help you find a groovy pair of shoes that you will love. Don’t have time to get re-fit? That’s cool, we understand busy. We can also do a return for store credit that you can come back and use at your convenience. Our return policy will stay the same at 30 days.
- Birthday Gifts. Another year means more goals checked off and more goals to meet. And we want to celebrate your accomplishments and challenges with you! Update your record with your birth month and day and we’ll send you a special gift to celebrate you. Why? Because you kick butt!
- Price Matching. See the product for less? Not to fret, we’ll match the price at point of purchase. If you head home and find it for less within 30 days of your purchase, come in and show us! We will gladly refund the difference or provide a store credit.*
- Electronic Record Keeping. Don’t like receipts as long as your arm? Neither do we. What if we email your receipt instead? Want to know what shoes you bought last year that you loved, but have no idea what they are? We can tell you. Need to return or exchange your purchase but can’t find your receipt? No problem, we’ve got you covered.
- Special Orders. We know you, and we know you are discerning. Heck, that’s why we like you! So if we don’t have the color or model that you love, we will find it for you. We will even ship it to you for free! That’s how much we like you!*
- Special Savings. We are proud to offer 10% off full price products with a current ID and updated customer profile for active and retired military personnel, middle and high school student-athletes, active law enforcement, and fire or EMS personnel.
Also, we’ll keep you up to date with Pacers Running and your favorite vendors with special offers, product updates, and events exclusive to our Pacers Perks members.
How to join the Pacers Perks program:
Stop by and update your profile! No need to keep that card on your keychain anymore as we will update your profile number to be your phone number. We also need to make sure we have your current email, zip code, and birth day and month. Make sure all of your purchases are recorded in your customer profile so that you can take advantage of these great perks!
*For price matching guarantee, the item must be new and the same exact model, version, color and size. All comparisons are based on the final checkout price, including the cost of shipping, but excluding sales tax. Price matching is limited to current models and cannot be extended to discontinued product over 2 months old. The price match must be presented to a salesperson in a store, we regret we cannot provide this service over the phone or through email.
**Special orders are limited to vendor availability. We cannot guarantee that our vendors will have your specific request in stock, but we can guarantee that we will do our best to track it down for you!
We reserve the right to amend or discontinue this program at any time. We also reserve the right to remove any individual from the Pacers Perks program, at our discretion, at any time.